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Refund and Cancellation Policy

Last updated: December 11, 2025

1. Overview

This Refund and Cancellation Policy applies to all subscriptions and purchases made through SimplifyOpsCo. Please read this policy carefully before subscribing.

2. Free Trial Period

2.1 Trial Details

  • We offer a free trial period as indicated on our Pricing page

  • No payment is required during the trial period

  • You can cancel anytime during the trial without charge

2.2 Trial Cancellation

  • To avoid being charged, cancel before the trial ends

  • Cancellation takes effect immediately

  • You will not be charged if you cancel during the trial

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your subscription at any time by:

3.2 When Cancellation Takes Effect

  • Monthly subscriptions: Cancellation takes effect at the end of your current billing period

  • Annual subscriptions: Cancellation takes effect at the end of your annual term

  • You will continue to have access until the end of your paid period

3.3 No Partial Refunds

  • Cancellation does not entitle you to a refund for the current billing period

  • You will not be charged for subsequent billing periods

4. Refund Policy

4.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers:

  • Available for first-time subscribers only

  • Must be requested within 30 days of initial purchase

  • Full refund of the first month or annual subscription fee

  • Does not apply to renewals or subsequent subscriptions

4.2 How to Request a Refund

To request a refund under our money-back guarantee:

  1. Email us at [your-email@simplifyopsco.com]

  2. Include your account email and reason for refund

  3. We will process your request within 5-7 business days

4.3 Refund Exceptions

Refunds are NOT available for:

  • Subscriptions beyond the 30-day period

  • Subscription renewals (monthly or annual)

  • Accounts terminated for Terms of Service violations

  • Partial months or unused portions of subscriptions

  • Add-on features or one-time purchases (unless defective)

5. Billing Errors

5.1 Duplicate Charges

If you are accidentally charged multiple times:

5.2 Incorrect Amount

If you are charged an incorrect amount:

  • Notify us within 30 days of the charge

  • Provide proof of the error

  • We will correct the charge or issue a refund as appropriate

6. Chargebacks

6.1 Contact Us First

Before initiating a chargeback with your bank:

  • Contact our support team to resolve the issue

  • Most issues can be resolved quickly without chargebacks

6.2 Chargeback Consequences

  • Chargebacks may result in immediate account suspension

  • We reserve the right to dispute illegitimate chargebacks

  • Repeated chargebacks may result in permanent account termination

7. Account Termination by SimplifyOpsCo

7.1 Violation of Terms

If we terminate your account for violating our Terms of Service:

  • No refund will be provided

  • You remain liable for any outstanding fees

7.2 Service Discontinuation

If we discontinue the Service entirely:

  • We will provide 60 days’ notice

  • We will refund any prepaid fees for unused service time

8. Downgrades

8.1 Plan Downgrades

If you downgrade to a lower-tier plan:

  • The change takes effect at the next billing cycle

  • No refund for the difference in the current billing period

  • You may lose access to premium features immediately

9. Payment Method Changes

  • You can update your payment method anytime in your account settings

  • Updated payment methods will be used for future charges

  • We are not responsible for failed payments due to expired cards

10. Taxes and Fees

  • Refunds do not include taxes or payment processing fees

  • Depending on your location, you may be responsible for applicable taxes

11. Processing Time

11.1 Refund Timeline

  • Approved refunds are processed within 5-7 business days

  • Refunds are issued to the original payment method

  • It may take an additional 3-10 business days for your bank to process the refund

11.2 Notification

  • You will receive an email confirmation when your refund is processed

12. Contact Us

For cancellation or refund requests:

SimplifyOpsCo Ltd
Sofia, Bulgaria
Email: [info@simplifyopsco.com]
Support Hours: Monday-Friday, 9:00 AM – 6:00 PM EET

 

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